A QUADRAPLEGIC girl aged six was left devastated when she got her new wheelchair but it was the wrong type and she couldn’t use it.
Little Nadine Conway suffers from cerebral palsy and had waited months for the manual chair from Wrexham Artificial Limb & Appliance Service.
It would have kept her going until a powered chair – which she has waited for for two years already – finally arrives.
Mum Donna Conway, of Menai Bridge, said: “I went to Wrexham to pick up Nadine’s chair. But it doesn’t support her legs and hips which is essential to help delay the need for more surgery.
“Nadine is really upset because she was so excited to get her new chair and now she can’t use it. Her feet are too close together on this one. We are back to square one.”
Ms Conway said that she has been advised by her medical team not to use the chair.
She added: “I have been told by the (Wrexham Artificial Limb & Appliance Service) wheelchair service that she cannot have the chair she needs as they don’t have a contract anymore with the company which supplies the chair.”
Nadine has a manual chair already but her mum said her physio had asked for a larger one for the growing girl.
Mrs Conway is frustrated by the further delay.
She said: “All I want for Nadine is to have a suitable wheelchair and for her to be able to have some independence and fun with her friends.
Nadine, who attends Ysgol Y Borth in Menai Bridge, has had one major hip operation and is likely to need further treatment in future.
Her mum says she had a wheelcghair assessment by the Wheelchair Service after waiting nearly two years.
When contacted by the Daily Post, a spokeswoman at Wrexham Artificial Limb & Appliance Service referred the call to North Wales NHS Trust in the town.
Trust spokesman Andy Scotson, at Wrexham Maelor Hospital, said officials believe the correct chair was sent to the Conways.
He said: “Nadine was given the full assessment. We believe we provided the appropriate equipment for her. It (the disagreement) may be due to a difference of clinical opinion.”
He invited the family to get in touch with Wrexham Artificial Limb & Appliance Service if they feel it is not appropriate.”
He said the service uses a number of a suppliers.
Numbers of patients referred to the wheelchair service have risen sharply.
The figure has increased from around 600 in 2006 to 1,100 in 2008. So far in 2009, there have been 1,000 referrals.
The Welsh Assembly Governement and local staff have catered for the majorty of cases and reduced numbers of those waiting from 800 at the end of 2006 to 450 at the end of 2008.
A North Wales NHS Trust spokesman added: “We do recognise that, despite improvements to the service, individuals and their families wait too long, which we apologise for.”
A review of wheelchair services in Wales is due to report shortly.