A COUPLE have spoken of their frustration in their efforts at trying to reunite an injured pet dog with its owner.
Dorothy and Phil Opyd-Pastouna, of Hoole, took in Cajenne, a young female Alsatian found badly injured in a forest in Brecon, mid Wales.
They took Cajenne to a nearby vet, who said the dog was microchipped and if they wished to find the owner, they should call Petlog, a lost and found database for microchipped pets.
But Dorothy said: “They did not give us a name or address for the owner, or even the name of the dog, because of data protection.
“I was just so annoyed, they are supposed to be professionals. I tried again and had to speak to them quite firmly. Eventually they said there was a Hungarian website I could look the dog up on.
“There was a contact number on that website for someone and thankfully they spoke English. She told me all the details and gave me a contact number for the owner as well, and the owner has come to collect it.
“If someone from Hungary could give us the ID, why couldn’t they do it here in the first place? It took us a lot of time to track down the owner and a lot of other people might not be prepared to do that. It’s a failure of everything including common sense.”
Celia Walsom, executive of Petlog, said: “Due to data protection, Petlog and all other microchip databases will be unable to give contact information out to anyone but a vet or other authorised agent (who has a recognised password/pin).
“It is the responsibility of the person scanning the lost pet to contact the database, not the person who has found it.
“In this circumstance, the dog was registered on a Hungarian database, not Petlog.
“Petlog was able to advise the finders that they could contact the European Pet Network (which Petlog is a member of) so this is why it was identified as a Hungarian chip and the couple were given the contact information for that and therefore this database would have had to be contacted to reach the owners of the dog in question.”