A HELSBY care home has been awarded the country’s highest possible social care rating by independent government inspectors.
Charitable care home Loxley Hall, on Lower Robin Hood Lane, Helsby, was awarded the three-star – “excellent” – rating by the Commission for Social Care Inspection.
Manager Joanne Turner has led the care team of 51 at Loxley Hall for three years and believes all the employees should take credit for the rating.
She said: “We have a very committed, cohesive team here who all work together fantastically well.
“I am really proud of all the staff. It is a team effort and a massive achievement. Every care home in the country aims for this award.”
The inspectors arrived unannounced at the home and spent a whole day examining everything from the temperature of the hot water and the quality of the food to checking the details of medication records and employee recruitment processes.
Joanne added: “If any of my relatives were living in a residential home, I would like to know that it was being inspected in this way. I would find it reassuring that an inspector arrives without any warning and checks absolutely everything for high standards and quality.”
The report described the home as full of people who “appeared relaxed, comfortable and well cared for” and singled out activities coordinator Graham Holding for individual praise.
Loxley Hall is run by CLS Care Services, a charitable organisation which provides affordable, quality care for older people, and is the North West’s largest provider of care home services. For further information, see www.clsgroup.org.uk