A MOTHER claims she and her newborn son were refused entry on to an Arriva bus because his pram was too big.
Rachel Ogden, 30, was told baby Ethan's buggy wouldn't fit on the 447 service from Chester to Ellesmere Port because the aisles were too narrow, and she was forced to take a taxi instead.
Now she is demanding an apology from Arriva and a refund for her cab fare.
Ironically, Rachel, from Worcester Walk in Ellesmere Port, and Ethan had no problems catching a bus to Chester in the first place.
She explained: 'I used the First Crosville bus and they let me buy a return.
'But when it came to coming back home, the First bus driver said the buggy wouldn't fit on his bus but suggested I wait for the First's other service a few minutes later which had wider doors for prams and wheelchairs.
'I don't have any problem with First but, because I had to get home quickly to the Port to pick my nine-year-old daughter up from school, I couldn't wait for the next First.
'So I went to use the 2.30pm Arriva bus but the driver refused to let me on because the baby buggy was too big. He said the aisles were too narrow for it to fit in.
'He said I should fold it up but, because Ethan is only four months old, I can't take him out of the buggy to do that.
'So the Arriva driver point-blank refused to let me on.'
Rachel added: 'I had to get a taxi back to the Port.
'I later phoned Arriva and asked them to refund the taxi fare but wasn't told that they would.
'This experience has been absolutely horrendous. I will not be using Arriva again in the future.'
Arriva North West and Wales commercial manager Derek Bowes said: 'I was sorry to hear this lady was unable to fold her buggy, allowing her to travel on service 447 with her young child.
'Customers are asked to fold buggies and place them in the luggage rack when travelling on the 447 service for safety reasons.
'This service is not advertised as easy access, and the vehicle type cannot carry buggies which are not folded without blocking access for other customers.'
He added: 'We expect our drivers to be courteous to all customers at all times and, where possible, to assist customers who need help boarding.
'The lady has contacted us direct and we are fully investigating her concerns.'