A BINGO player claims she lost a £5,000 jackpot because her call of ‘house’ was missed.
Eira Hughes, of Cawdor Drive, Vicar’s Cross, visited the Mecca Bingo hall in Brookdale Place, Chester on November 14.
Mrs Hughes, who worked at Mecca for 10 years, shouted ‘house’ when number 19 appeared in the nationwide game.
Her husband, Mike Hughes, said: “It’s disgusting. When my wife shouted ‘house’ everybody stopped playing. The checker picked up her card but the two callers on stage weren’t taking notice. They’re saying they didn’t see or hear the call.
“The area manager told me there’s an unwritten contract that the caller’s decision is final. They threw a veil over it and it’ll get nowhere.”
Mike is chairman of the Chester Chronicle supported Miles of Smiles charity to which Mecca bingo have donated over the years.
He added: “With my wife having worked for Mecca and them raising money for Miles of Smiles, it’s soured a relationship. I just want them to sit down with us and say ‘we made a mistake’ but they don’t want to know.”
When another number was called seconds later, the electronic network connecting all Mecca’s in Britain revealed a winner in another club.
Mike has taken legal advice and is in touch with the Gambling Commission.
He added: “We’re not going to lie down because we know she’s in the right.”
A friend of the couple has gathered 64 names on a petition supporting Mrs Hughes’ claim.
Tony Beverley, operations manager at Mecca Chester, said: “The rules clearly state ‘you must shout loudly and quickly enough to stop the game’.
“We have a manager and caller on stage, both with the ability to stop the game independently but they are not able to stop the game until they hear a shout. On this occasion neither of them heard the claim be made.
“It is genuinely upsetting for us when one of our customers misses a claim. It is also extremely rare.”