CHESTER City FC are investigating after an opposition black player said he was racially abused by a supporter at Saturday's match.
Southend United's full-back Lewis Hunt says a Blues fan directed monkey chants at him during the 2-2 draw at the Saunders Honda Stadium.
Chester City chief executive Dave Burford says the club has launched an inquiry.
But safety officer Tony Griffiths, in charge of stewarding at the ground, is convinced there was a mix-up over the words 'monkey' and 'donkey'.
He said: 'One of the Southend players went to play the ball and slipped and fell and the Chester City fan called him a donkey.'
He said stewards spoke to the man and members of the crowd, who said there was no racial abuse.
Football liaison officer DC Paul Evans , who was off duty, also intervened and was satisfied nothing untoward had taken place.
Mr Griffiths said: 'We don't have this sort of thing at the Deva any more. We've got rid of the idiots.'
But Hunt was convinced he had been abused. He and his teammates approached the fan on the final whistle, angry he was still in the stadium after reporting the matter to a steward at half-time.
Mr Griffiths said: 'He was not deemed to have made any racial chanting whatsoever so we had no cause to eject him from the ground.'
Hunt, 22, told the Southend Evening Echo: 'If the reason he is going to games is to make monkey noises and chants at players then he should never be let back into their ground.
'It was terrible, it was the first time I'd ever experienced anything like it.'
Southend boss Steve Tilson said: 'The guy we complained about reckoned he was shouting donkey not monkey but why is Lewis going to lie?
'We will report what happened but I think it's very unlikely anything will happen which, in my eyes, is terrible.'
A Cheshire police spokesman said no complaints had been received in relation to the incident.
Racial Equality Council gives reaction
SHANTELE Janes from Cheshire Racial Equality Council said: 'Fans who abuse black players, or other fans, must be made an example of - clubs need to demonstrate that they will not tolerate racism.
'Chester City needs to ensure that a full and transparent investigation is undertaken. 'Lewis Hunt is clearly unhappy with how his complaint has been handled so far and unless the club takes some robust action
this will send out the wrong messages to everyone, including black fans who might feel uncomfortable going to a match.
'It suggests that Chester City FC doesn't take racism seriously and so they need to take proactive steps if the club is going to redeem itself.
'Chester City needs to let fans know that it won't put up with racism and that there are consequences for abusing players or, indeed, other fans.'
IS RACISM IN THE STANDS A PROBLEM AT CHESTER CITY MATCHES?
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