A DECLINE in letter sending has forced Royal Mail to scale back its operations in Ellesmere Port.
Deliveries will now run until later in the day as Royal Mail battles to keep down prices.
Royal Mail issued a statement which read: “Unfortunately, fewer letters are now posted every day and Royal Mail needs to organise its delivery routes to be as efficient as possible. We also deliver more larger items and so we are investing in new equipment to carry these items to customers even more securely.
“The new equipment also reduces the risk of injury to our postmen and women from carrying heavier mail bags.”
Royal Mail will deliver for a longer period during the day but many customers will continue to get their mail by lunchtime.
The time customers receive mail will depend on where they live on the new delivery route. This may be later or possibly earlier than current delivery times.
When mail volumes vary, Royal Mail may need to adjust delivery arrangements and times.
A Royal Mail spokesman added: “These changes will require a period of adjustment for staff. However, Royal Mail will be doing everything possible to maintain a high level of service and thanks customers for their understanding.”
Royal Mail’s collections and delivery sector manager Gary McLeod said: “We are proud of the high regard in which our postmen and women are held in the Ellesmere Port area.
“The local delivery team and I are fully committed to providing a high quality of service that is as reliable and friendly as customers have come to expect from Royal Mail over many years.”
If customers have any queries after they have received a letter, they can call the Royal Mail Customer Services Team on 0845 601 1399. Deaf and hard-of-hearing customers can textphone 0845 600 0606.