SHROPSHIRE’S four community hospitals – including that at Whitchurch – have been given the thumbs up by patients in terms of cleanliness, care levels by nurses and doctors – and privacy.
These issues collectively brought 70-80% approval ratings - with privacy achieving a 94%.
But there were lower satisfaction rates on issues connected with communication between staff and patients.
These included explaining the purpose of medicines prescribed, explanations about possible side effects, and receiving clear written or printed information about medicine.
There were lower ratings, too, on the level of discussion with staff over plans to leave hospital, and patients’ care needs on discharge.
Doctors received high ratings for “trust and confidence”, and giving answers which patients understand, and there were few patients who felt doctors were talking in front of them as if they were not there.
Nurses also received a high “trust and confidence” vote.
To the question “Overall, do you feel you are treated with respect and dignity while in hospital” 90% said they always were, with only 4% a “no” vote. Two per cent responded with “nurses yes, other staff no.”