A WIDOW who nearly died from a crippling disease is furious about her treatment at the hands of auxiliary nurses at Ellesmere Port Hospital.
Maggie Bishop, 73, has suffered from the debilitating autoimmune disease lupus for 46 years and was recovering from a near-fatal episode when she experienced what she claims was ‘disgusting’ treatment at the Chester Road hospital earlier this month.
Mrs Bishop’s illness means she often finds it extremely difficult to stand – but was repeatedly ordered to do so by one of the nurses.
“She said ‘if I say stand up, you stand up’,” said Mrs Bishop. “She could have ruptured all the lupus again and killed me. When I said I’ve got to rest my legs they’d say ‘what for?’ then run away without listening to you.
“They’d tut and say ‘you stupid woman, come on, we’ll get you on the commode’. Some of the patients wet themselves and then they were told off for wetting themselves. The way they treated old people is absolutely disgusting.”
Mrs Bishop, of Holly Close, Mickle Trafford, added: “My vocal cords get locked in the morning until I’ve had a warm drink.
“They’d say ‘there you go, talking like a baby again, what is up with you?’. They did it every morning.”
Mrs Bishop’s full-time carer Jessica Ratcliff, 21, claims she saw first hand the treatment received by patients.
She said: “It’s like mental abuse. I work in a care home and if we got caught speaking to residents like that we’d get sacked.”
Gaynor Hales, deputy chief executive and director of nursing, quality and environment at the Countess of Chester Hospital NHS Foundation Trust, which runs Ellesmere Port Hospital, said: “The trust will undertake a thorough investigation.
“We as a trust will not tolerate any behaviour that results in poor care and, if appropriate, disciplinary action will be taken when this is the case.”