A NEW service where members of the public can get one-to-one advice about a range of council services has been launched by Wrexham County Borough Council.
Contact Wrexham (Galw Wrecsam) is a new service that began on Monday.
The public can talk with trained customer advisers and get information on services including council tax, bus passes, housing benefits and how to secure blue badges.
The service will also offer families help and advice on school meals and school uniforms.
Residents will be able to report incidents to the council, such as fly-tipping, dog fouling and abandoned cars. Members of the public can also pay their bills and use the internet to access council services.
Fully trained staff are on hand to offer advice to customers and to demonstrate how to use the self-service facilities.
The new centre follows the re-structure of existing services and consolidation of others, to provide a cost-effective and more customer friendly facility for the public.
Cllr Aled Roberts, lead member for Wrexham council, said: “Contact Wrexham sees an end to members of the public being sent from building to building to get the relevant information.
“People can come in to talk about a range of services, from pest control to highway maintenance. Having everything under one roof will improve customer service and make it easier to gain access to the services we provide.”
Contact Wrexham can be found at 16 Lord Street, Wrexham, a short walk away from Wrexham Bus Station.
