A HOSPITAL has defended itself over claims dialysis patients receive an “appalling service” there.
The Countess of Chester received the criticism from a woman who lives on the Stanney estate in Ellesmere Port who is a patient at the renal unit and is recovering from a stroke.
She said: “On Friday, June 6, I was ready to be taken home by hospital transport at 12.15pm, after receiving four hours of treatment on the unit.
“I sat in the Outpatients 4 (renal unit) waiting area until 1.50pm for transport to take me home, finally arriving at home at 2.15pm, after spending nearly seven hours in total at the hospital.
“Once again, I find I have to complain about the appalling service the dialysis patients have to tolerate, and I think it is unacceptable having to wait for two hours.”
A Countess spokesman said they “take pride” in providing a high quality service to all patients.
He added: “We completely understand that patients undergoing dialysis treatment have to spend a significant amount of time at the hospital.
“As a result, we try to make their experience as stress-free as possible with individual patient plans, qualified permanent dialysis nurses on duty at all time, on call emergency cover, breakfast or afternoon tea provided, all in a modern and comfortable environment.
“We also have a committed team offering transport services who always strive to make patients feel as comfortable as possible during their journey.
“At certain intervals our transport services are in high demand, which would account for occasional delays in collecting patients.”