ELLESMERE Port-based firm Call Zebra has become the first accident management company in the UK to join the Institute of Customer Service (ICS).
The ICS is the independent professional body for customer service with over 350 organisational members from the private, public and third sectors, and some 7,000 individual members.
Darren Gilling, managing director of Call Zebra, said: “We are proud to be the first accident management company to join the Institute of Customer Service.
“The whole ethos of Call Zebra is to provide a transparent, high quality service to help motorists get back on the road quickly and easily after an accident and this latest step is yet another example of our commitment to customer service.
“I think it is fair to say the accident management industry is not renowned for its attention to customer service but here at Call Zebra we are working hard to change this perception.
“We look forward to working closely with the Institute of Customer Service to further enhance our customer service and delivery methods.”
Jo Causon, chief executive of the ICS, said: “We welcome Call Zebra as members of the institute and look forward to working in partnership with them on their customer service journey.
“By joining the institute Call Zebra recognises that customer service is the only sustainable differentiator in the market today and can add significantly to an organisation’s bottom line through greater customer satisfaction and return business, and through greater employee satisfaction and profitability.”
For more information about Call Zebra and its services visit www.callzebra.co.uk