A TENANT has slammed his landlord after spending the festive season without central heating or hot water.
Robert Dumbill, of Beech Lane, Barnton, had to rely on a small electric fire to fight off the winter cold after his boiler broke down three days before Christmas.
“It appears they had one engineer looking after 6,000 homes, said Robert, 47. “But apparently I’m not an emergency because I’m a single man and I’ve got a little fire to keep me warm – it’s ridiculous.”
To keep clean Robert boiled water in pots and pans and erected a makeshift shower like one he saw in a television documentary.
He told the Chronicle: “I saw it on a program about Africa. I drilled holes in the bottom of a plastic tub and had to keep boiling the kettle and running back and forth pouring water in.
“It took an hour every time I wanted to have a shower.”
An engineer arrived last week to fix the boiler. But by that time Robert had endured six days without heating and hot water.
And it is not the first time Robert has had a run in with Weaver Vale Housing Trust.
“Last time the boiler broke they took three weeks to fix it,” he said. “Weaver Vale are always going on about how good they are and how they repair things really quickly, but it’s not true.
“I’m sure there were other tenants with problems over Christmas and there was no one to deal with them. No one takes the blame at Weaver Vale and someone else is always responsible. It’s awful.”
A Weaver Vale Housing Trust spokesman said: “We are one of the only housing trusts to provide 24 hour service. Over Christmas and during out of office hours all calls are logged with our out of hours call centre.
“The call details are passed on to our gas engineer who will attend the property within two hours. If there are too many calls for one engineer then we have a second stand-by engineer available.
“If the engineer can fix the problem there and then, they will do.
“We do not leave anyone without hot water and heating. There is a secondary form of heating in all Trust properties and every property has facilities to boil water in an emergency.
“We are currently looking into the exact course of events with Mr Dumbill.”