THE Cheshire Archives and Local Studies Service has had its Charter Mark renewed for the fifth time.
Based in Chester’s Duke Street, the service has thousands of important documents dating from the 12th Century to the present day. Some are stored underground in an enormous salt mine which provides ideal environmental conditions.
The Charter Mark is awarded for quality of public service and includes a review of evidence and information and a visit by an assessor.
Around 8,000 people have visited Duke Street in the past year and staff have received 9,000 enquires by e mail, letter and telephone in the same period. There have also been a million visits to the Service’s website.
The Archives and Local Studies Service has the Charter Mark for a further three years, subject to an annual review.
A number of aspects were singled out by the Charter Mark assessor including:
Customers he met expressed a high level of satisfaction with the service. They commented on the continuous support provided by staff to help them in their research and highlighted particularly staff friendliness and customer care.