The Care Quality Commission heard that residents and their relatives at a village care home are very happy with the care and support they receive.
Their inspection was carried out at the Chapel House Nursing Home on Chapel House Lane, Puddington near Neston following an unannounced visit.
The home received an overall ‘Good’ rating. Key features including safety, the effectiveness of the home and whether it is caring, responsive and well-led are all said to be good.
The inspection team consisted of one adult social care inspector and an ‘expert by experience’ with knowledge and experience of caring for older people.
What inspectors found
They looked at all areas of the building, including people’s bedrooms and the communal areas and examined records.
Before the inspection the inspectors reviewed all the information held by the CQC about the home. They also contacted the local authority safeguarding team, infection control and Healthwatch for their views on the service and spoke to people including residents, visitors and the manager.
Surrounded by farmland and countryside the home provides care for up to 35 older people according to the inspectors’ report. It is a family business.
People and relatives told the inspectors they are ‘very happy with the care and support received’ and staff are ‘lovely’ and ‘kind’.
A wide range of activities are provided tailored to residents’ individual preferences and weekly trips out in the local community are undertaken.
Residents and their relatives spoke consistently about the ‘caring and compassionate attitude’ of the staff who demonstrate a commitment to providing the best quality of care. They take time to understand residents’ preferences and needs.
Safeguarding procedures are in place and medication is administered and stored safely. The nursing staff team receive regular updates to ensure current guidance and practice is followed.
Staff recruitment is ‘robust’ and checks are undertaken. The inspectors say residents are well cared for and it is evident that staff have a good knowledge of the topics or activities they prefer.
People say they like their meals which they are given time to enjoy.
Care plans are well written and contain good information. Records include good details of residents’ well-being on a day to day basis.
A complaints policy and procedure is in place but residents confirmed they didn’t have any concerns or complaints.
They and their relatives said they thought the home is well run and the manager is approachable.
Do you have a relative in this care home? What do you think of the service? Let us know in the comments below