A FAMILY have been left devastated after an online ticket scam for one of the biggest concerts of the year left them £750 out of pocket.

Emma Gittins, of Duttons Lane in Kelsall, booked eight tickets to see Take That on Sunday.

But months of anticipation were shattered when the tickets failed to arrive ahead of the concert at the City of Manchester stadium.

Despite several unanswered phone calls to online company Ticket Index, Emma then received an email saying they had been unable to allocate tickets for the show, and that she would receive a full refund later that day.

Days later, receptionist Emma, 22, is still waiting for her money and can’t get in touch with any spokespersons at Ticket Index.

She said: “I booked the tickets in October and the money left my account on November 2. I had spoken to people at the ticket company who assured me that everything was fine and to expect the tickets a few weeks before the event.

“I assumed everything was fine until a few days before we were supposed to be going and we still had no tickets. I must have rang the company 200 times and each time there has been nobody available to take my call.”

Emma, who had bought the tickets for her parents, grandparents, boyfriend and university friends, added: “I am angry that my whole family were meant to be going. I am a big Take That fan and went to their reunion tour a few years ago so I was really looking forward to this one.”

The family have now taken the matter to Trading Standards, who advised Emma to write a letter of complaint to Ticket Index.

But after checking with Royal Mail, shocked Emma discovered that the address advertised on the company’s website does not even exist.

“I just feel total anger,” she said. “They have had my money since November and it has just been sat there. I feel they have betrayed my trust, especially since they reassured me everything was fine.

“I was in the worst mood on the day of the concert,” she added. “My grandad actually used to know Gary Barlow’s dad years ago but it’s not like we can just ask Gary for free tickets. We’re just so angry.”

City of London Police are considering launching an investigation and are currently looking at information from the National Fraud Intelligence Bureau.

Action Fraud, the UK’s national fraud reporting centre, issued a statement on their website saying: “Customers are stating that they have purchased tickets that have never been delivered.

“Where this has occurred we have recorded crime reports on and have passed these to the National Fraud Intelligence Bureau (NFIB) at the City of London Police.”

When The Chronicle tried to contact Ticket Index, the telephone number advertised on their website went straight through to an automated message that said “the mailbox is full”.

Emma is hoping to get the money back through her bank insurance.