LACHE’S only bus service is to receive a boost from next month, residents heard in a public meeting yesterday (Wednesday).
The estate’s residents association had organised the meeting following complaints from residents over problems with the no 16 First Bus service, which is the only route to travel through the area.
Among the complaints were long delays, overcrowded buses and occasionally services failing to arrive at all.
But senior representatives announced changes to their timetable in the meeting at Lache Community Centre, which will see additional buses running at peak-time.
First Bus commercial director Paul De Santis, who attended the meeting, said: “We ran a reduced frequency from about a year ago, and it was said to be running reasonably ok.
“Then we suffered issues with reliability and traffic congestion. Drivers were taking shortcuts when they were running late, we have to hold up our hands there.
“A few weeks ago we sent out four members of staff with a simple customer questionnaire, and the feeling we had was the unreliability of the service was definitely a peak-time issue.
“Since we started picking up vibes that the service is not running perfectly, we have arranged a new timetable which will come into place on April 12.
“Extra journeys will be running at peak time, which will make the service a lot more manageable.”