A LOYAL customer is annoyed he will no longer be served over the counter at his bank.
Bob Done, of Ellesmere Port, has been with the town centre Halifax branch since 1992 and is angry he will now have to use telephone banking or an ATM machine to deposit his cash.
He says he relies on the counter services for transferring money into his account which he needs to care for his disabled 19-year-old son.
Halifax says the changes have been introduced to cut long queues and revealed that a new ATM machine will allow customers to deposit money in their account instantly.
Mr Done, who is currently out of work due to health problems, said: 'I feel as though I'm being punished because I'm at the lower end of the scale. This will affect a lot of people.
'I rely on the service over the counter. My disabled son also receives benefits and even though I care for him it has to go straight into an account in his name.
'I then have to put it into my account to cover his costs. Before, I could take it to the counter and it would go in instantly but with the ATM machines it takes three days.
'We can't afford to wait that long. I think it's poor the way we've been dismissed.'
A Halifax spokesperson said: 'The cardcash accounts were never intended for use over the counter but we never enforced this. Then last year we sent letters informing customers of the changes.'
They added: 'Of course, if anyone is disabled or elderly and has a problem using the other services then they can use the counters.'