A FATHER is making an official complaint over the way his son was treated over a doctor's appointment.
Colin Webb, of Great Sutton, is angry that doctors at the Westminster Practice in Ellesmere Port were unable to make a home visit to see his boy Neil.
After getting him to the surgery in a taxi, the nine-year-old boy was diagnosed with chicken pox.
Mr Webb is now sending a written complaint to Ellesmere Port & Neston Primary Care Trust (PCT), which manages the GP services in the borough.
He said: 'On Thursday morning our son came out in spots but the doctors refused to come out to see him, and spoke to us over the phone about what the spots looked like.
'They wanted us to put him on public transport and take him to the surgery.
'But if there had been a pregnant woman on the bus she could have been seriously affected by the chicken pox'
Mr Webb, a driver, claims the surgery told him his son was a 'mobile item', and so was easy to take on the bus.
The practice then suggested the Webbs call a taxi, which they did.
Mr Webb said: 'My wife was frantic at this time. I had to stop work for a bit to try and sort this all out. We had to make four or five calls to the practice before we got him there. It's totally unacceptable.'
His son, who also has Attention Deficit Hyperactivity Disorder (ADHD), is now recovering.
Mr Webb said: 'I will be writing to the trust about this. I feel it's wrong.'
A spokeswoman for the PCT said: 'If someone feels they have a complaint about their GP practice, we urge them to take it straight to the practice itself.
'We encourage patients to try and resolve matters with the surgery themselves.
'However, if they are not completely happy with the doctors' response, they can make an official complaint to us.
'These should be submitted, in writing, to: Complaints Manager, Ellesmere Port & Neston Primary Care Trust, 1829 Building, Countess of Chester Health Park, Liverpool Road, Chester CH2 1HJ.'