ARRIVA trains received a record number of calls over the cold spell, with 1,369 calls to customer relations taking place in a single day.
Snowfall, which at its peak was several inches deep in some parts of the Arriva Northern area, meant that masses of concerned travellers had called in to check that trains were still running.
Steve Walker, customer relations manager for the firm, said that the average number of calls received per day is 450, with Arriva having to draft in several extra employees to cope with the sudden demand.
Mr Walker said: 'We handled double the numbers of enquiries that we would do normally even on an exceptionally busy day.
'People were worried the trains would be as badly affected as the roads but the reality was that we had no significant problems.'
During the bad weather, large numbers of people decided to travel by rail rather than risk journeys by road, with traffic queues and accidents holding up much of the region's motorway network.
Mr Walker felt that in comparison his service had met the winter challenge successfully, adding: 'Our network held up far better than the roads and the weather caused few problems for our customers.
'We were there when people needed us.'