The McDonald’s drive thru restaurant at Chester Retail Park is expanding and undergoing a high tech make-over.
The outlet, which is currently closed for the revamp, will re-open on Thursday September 22.
It is being extended to seat an extra 22 people as well as creating more space for diners.
Touch-screen technology means customers will have more choice as to how they order and pay with the ability to adapt how the food is prepared and served.
The new digital kiosks mean the restaurant is among the first in the country to offer the option for customers to have their meal delivered direct to their table.
However, the restaurant will still offer the old school method of ordering at the till.
To complete the digital transformation, free-to-use tablets are being installed at some tables for customers who want to check their newsfeed and emails or play the latest games.
The changes are part of a nationwide roll-out programme. And the restaurant redesigns include ‘a striking’ new décor.
McDonald’s franchisee Jeanette Roe has been a franchisee for 15 years and now runs four restaurants across Chester, including the outlet at Chester Retail Park. Her Foregate Street restaurant underwent the digital make-over last year.
She said: “We’re thrilled with the transformation taking place because we’re committed to offering our customers more choice and fast service.
“Technology has a huge role to play in all walks of life, including our customers’ eating out experience, so the new technology we’re introducing recognises the way people live their lives today. The addition of table service will enable customers to order at the self-order kiosk and then sit down at a designated zone to get served.
“From parents coming in with their kids, to people having a working lunch, I expect the feedback to be positive.”
A trial last year in 14 restaurants across England proved table service was popular with customers and it is now being rolled out to the new-look outlets during 2016.
Paul Pomroy, CEO, McDonald’s UK, said: “We are confident that the investment we are making will bring new and exciting changes to McDonald’s in Chester Retail Park and across the rest of the UK. We’ve listened to customer feedback and know we need to modernise further in order to move the McDonald’s experience on, and remain relevant to the lives of the 3m customers that we serve daily.
“Our converted restaurants like this one on Chester Retail Park will deliver a fast and easy experience, aided by digital and traditional ordering points ensuring we continue to be enjoyed by our customers.”
The future could see the introduction of more features if current trials prove successful. This includes the option to customise burgers as well as ordering and paying by smartphone.