A CHESTER company specialising in supercar hire, has been short-listed for a major customer care award.
The 2009 Motor Trader Industry Customer Care Award recognises excellence in customer care across the motor industry.
Northern Ferrari Hire, located just off Sealand Road, is one of only four companies across the UK to be selected.
Owner, Billy Jack, said: “We are extremely proud to be selected as one of four finalists out of a large field of businesses in the UK motor industry.”
The company was selected for the outstanding service that they offer before, during and after each Supercar hire.
Roving judge Alan Millar, an industry expert, spent time at the business last week to assess the company’s customer service initiatives.
The judge commented that Northern Ferrari Hire “surpassed all of the customer care award requirements”, and was impressed with its customer testimonials.
Billy added: “Our customer package is built around the slogan: ‘We don’t rest until you are happy’ and includes pristine supercars, an in-depth car handover, a 24-hour helpline, and various initiatives to collect feedback and promote continuous improvement.
“This high level of attention to detail means that 49% of our revenue is created via recommendations and repeat business.”
If successful, the company will be presented with the award at a ceremony in London on July 8.