THREE people have been employed by the Welsh Ambulance Service to ensure patient transport to hospitals runs smoothly.
The Patient Care Service (PCS) posts will be at Ysbyty Gwynedd, Ysbyty Glan Clwyd and Wrexham Maelor.
Each year PCS is responsible for nearly one and a half million patient journeys to more than 350 different treatment centres across the United Kingdom.
The three are Derec Owen, John Bartley and Joanne Davies.
Derec, based at Ysbyty Gwynedd said: “This post is first of its kind in Wales and is part of the ongoing modernisation of PCS to benefit the patient experience. This role has given us the remit to become more involved with the hospitals to concentrate on day-to-day service requirements and changes. It helps us to be ready for potential problems that may arise, affecting our service. It is a new partnership with the hospital patient flow teams.”
John, based at Ysbyty Glan Clwyd said: “By working closer with the hospitals we can also help alleviate situations were delays in discharging patients may have a knock on effect on A&E provision and our emergency medical service (EMS).”
Joanne, who works at Wrexham Maelor added “Through the new role we hope to drive forward the modernisation of PCS to improve the patient experience and for the staff.”