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Ellesmere Port home care service 'fell a long way short' of CQC expectations

Care Quality Commission comment on damning report into Generations and Companions Care

Generations and Companions Care provides domiciliary support for patients in Chester and Ellesmere Port(Image: John Stillwell/PA Wire)

A damning report into a Ellesmere Port home care service shows it ‘fell a long way short’.

Generations and Companions Care put patients ‘at risk of harm’ with its ‘inadequate’ performance.

Care Quality Commission inspectors saw fit to put the company into special measures.

This is despite the fact there were no major complaints from patients or their families about staff and the standard of service.

The CQC has now issued their comment on the report.

Patients 'put at risk of harm' by 'inadequate' home care service

Deputy chief inspector of adult social care in the North Debbie Westhead said: “People are entitled to services which provide safe, effective, compassionate and high quality care.

“We found the care provided by Generations and Companions fell a long way short of what we expect services to provide, which is why we have intervened to keep people using this service safe.

“There were no checks to ensure people being employed were appropriately trained, or had even had a background check prior to working with vulnerable people using this service.

The Care Quality Commission has graded Generations and Companions Care 'inadequate'(Image: Getty Images)

“We were also particularly concerned there was a risk people were not being given their medicines as prescribed, and medication was not always being given by staff trained to do so.”

Based at Stanlaw Abbey Business Centre on Dover Drive, Generations and Companions Care provides home care for people in Ellesmere Port and Chester.

Chester care company has registration cancelled by watchdog

Its services included support for those over 65 years old, dementia sufferers or patients with learning disabilities.

You can read our full article on the CQC report here.

The Chronicle has made attempts to contact Generations and Companions Care for comment by telephone and in person without success.

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