ROYAL Mail is making some changes to the way it delivers mail in Frodsham over the next few weeks.
Since mid-January, postmen and women have started using new delivery methods and adopt revised delivery routes as the changes are introduced on a phased basis.
Royal Mail is writing to every address in Frodsham about the changes and this includes households, businesses and other organisations.
A Royal Mail spokesman said: “Royal Mail provides one of the most comprehensive mail services in the world. Postmen and women play a vital role in Frodsham, as well as across the rest of the UK, where we deliver to almost 29 million addresses, six days a week.
“However, we need to modernise the way we operate. We are therefore making changes in Frodsham to maintain our services and to keep our prices as low as possible.
“The way in which we communicate with each other has changed dramatically. Unfortunately, fewer letters are now posted every day and Royal Mail needs to organise its delivery routes to be as efficient as possible.
“We also deliver more larger items and so we are investing in new equipment to carry these items to customers even more securely. The new equipment also reduces the risk of injury to our postmen and women from carrying heavier mail bags.
“Royal Mail will continue to deliver in the morning and for a longer period during the day. Many customers will continue to get their mail by lunchtime.
“The time customers receive mail will depend on where they live on the new delivery route. This may be later or possibly earlier than current delivery times.
“When mail volumes vary, we may need to adjust delivery arrangements and times.
“If customers have any queries after they have received a letter, they can call our customer services team on 0845 601 1399. Our deaf and hard of hearing customers can use our Textphone: 0845 600 0606.
“These changes will require a period of adjustment for staff. However, Royal Mail will be doing everything possible to maintain a high level of service and thanks customers for their understanding.”
Royal Mail’s collections and delivery office manager, Maria Legge, added: “We are proud of the high regard in which our postmen and women are held in Frodsham. The changes to delivery routes will mean that a member of our local and experienced team will still be delivering to our customers in Frodsham.”