The Royal Mail delivery office on Station Road is to pilot Sunday opening from Sunday, September 7.
Royal Mail’s network of almost 1,400 delivery offices is currently open six days a week. The initiative will extend the opening of 100 delivery offices with the highest parcels volumes across England, Scotland, Wales and Northern Ireland to seven days a week.
The office will open between 12-4pm from this Sunday. The initiative is designed to make it easier for online shoppers not at home during the day to get their parcels.
Operations director Geoff Braden said: “We are continuing to be more customer responsive and provide more options for people to receive items they have ordered online. I am delighted to pilot Sunday afternoon opening at 100 of our delivery offices across the UK with the highest parcel volumes, including Chester.”
Last month, Royal Mail announced it is to make its local collect ‘click and collect’ service with post offices available to its 20,000 SME contract customers. This will enable many of the UK’s leading small and medium size online businesses to offer shoppers the option of collection from any of 10,500 Post Office branches. By teaming up with Post Office to offer the UK’s largest click and collect service, Royal Mail is enabling shoppers to have greater control over the delivery of their items.
Royal Mail has also rolled out its Delivery to Neighbour initiative across the UK. This followed a trial of the initiative which found that customers welcomed the convenience of items being delivered to a neighbouring address if no one was at home to receive them.
Customers not at home when delivery is attempted can also arrange a free redelivery to their home or a neighbour via www.royalmail.com/redelivery .
Almost half of Royal Mail’s UK network of almost 1,400 delivery offices already opens later on a Wednesday evening to enable people to collect items that could not be delivered because no one was at home when delivery was attempted.
In June, Royal Mail Group’s express parcels business, Parcelforce Worldwide, also launched a Sunday delivery service for online shoppers through participating e-retailers. The service is available to contract customers across the UK.