A Chester home care company which ‘let down’ its service users can no longer legally provide care.
Cestrian Care, which is based at the Parade Enterprise Centre in Blacon, has had its registration cancelled by watchdog Care Quality Commission (CQC) after its services were found to be inadequate.
It specialised in providing support and personal care for the over 65s, those with dementia, learning difficulties, mental health conditions, sensory impairments and physical disabilities in Chester and Ellesmere Port.
But CQC inspectors had serious concerns about the service following inspections in July 2015 and January 2016.
Deputy chief inspector of adult social care at CQC Debbie Westhead said: “Cestrian Care let down the people in its care, so we decided to take swift action to protect the safety and wellbeing of people using the service by moving to cancel the provider’s registration.
“Taking action leading to the closure of any service is not something that we take lightly, but when we find such poor practice we must take action to protect the safety and welfare using these services.”
The Chronicle called Cestrian Care on the number listed for it on www.nhs.uk but it went straight to voicemail.
It has so far not responded to our invitation to comment on the cancellation of its registration.
Its website – www.cestriancareltd.co.uk – is ‘currently offline for maintenance’.