A Blacon care home is no longer providing an inadequate service and is moving in the right direction.

Willows Care Home, in Nevin Road, required improvement according to the Care Quality Commission in their September report.

It had been rated inadequate and told to make changes in June this year.

CQC reports grade services on whether they are safe, effective, caring, responsive and well-led.

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The Willows was rated good in the caring category, and requires improvement across the rest.

Manager Steve McCormick said: “We are happy to have been working very closely with the CQC and the Local Authority to continue to improve and maintain the standards of care we provide to the residents of the Willows.

“We are pleased the improvements implemented have been recognised by the CQC in their recent report.

“We have every confidence we will build on the hard work by our dedicated team of staff as we continue to work with them in the future.”

The Willows was first labelled inadequate overall after an inspection in October 2014, and a follow-up concluded the same in April.

The home has been rated good in the individual caring category throughout.

Those who use the service said they felt ‘safe and well cared for’ and relatives also expressed no concerns.

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Fellow care provider also good

Cheshire Homecare Services were graded good overall in the same round of inspections.

Based in Hoole, they care for adults in their own homes.

A Cheshire Homecare Services spokeswoman said: “We are very, very pleased with the outcome.

“Next time we aim to make it a very good rating.”

The company was up to standard the last time it was inspected in August 2013.

Official response

Deputy Chief Inspector for Adult Social Care in the North Debbie Westhead said: “People are entitled to services which provide safe, compassionate and high quality care.

“If we find a service requires improvement, we expect them to provide a full plan of how they will address the issue.

“We will share our findings with local commissioners and return in due course to check they have made the required improvements.”

Have you had any experience of these care services? What do you think of the Care Quality Commission reports? Let us know in the comments below.