A PUB in Little Neston has won an award for its excellent service standards in a national mystery customer scheme.
The Lady Hamilton pub on Quayside won the Quality Service Award run by Punch Taverns and judged by Cask Marque for its beer and quality of the customer experience.
The pub is popular for being a friendly community pub that welcomes regulars and visitors and it is well-known for its sports coverage, live entertainment and involvement in the community.
Licensee Richard Giles, who operates the Lady Hamilton as part of BG Inns Ltd, said: “It’s fantastic that the Lady Hamilton has won the award.
“For us, it is important for customers to have the best experience. The staff work hard to create a warm and comfortable environment and I believe that the pub offers the local residents a good quality place to go.
“The manager, Richard Hughes, has been running the pub very successfully for the last three years and, by focusing on quality and taking the business to the community, he can give the customers what they want at the high standards they expect.”
The pub was assessed on how regularly it cleans its beer lines before receiving a mystery visit by a Cask Marque assessor, who focused on first impressions, customer service, the bar and drink quality, food experience and general cleanliness and retail standards.
After passing the mystery visit, a territory dispense manager then checked the pub’s cellar standards.
As part of the reward, the pub received a point of sale pack, including posters and branded glassware, to promote and maintain its high standards.
The scheme is run by Punch Taverns, which operates about 4,500 pubs across the UK.
