Banking on a successful future with West Cheshire College

Dec 5 2008 From West Cheshire College

bank of america

A PILOT training scheme for contact centre staff at the Bank of America has proved so successful that it is to be extended throughout the business.

The scheme, developed with West Cheshire College, recognises the achievements of staff in a range of customer support areas including Contact Centre, Business and Administration and Management.

It endorses the fundamental skills required by the organisation and benchmarks them against the national standards for these qualifications.

West Cheshire College Commercial Services Assistant Manager Rachael Beasley said: “We are delighted with the level of commitment and engagement from the Bank and its staff.

“We developed a programme to meet their business needs which included creating an e-portfolio to allow for regular contact with tutors.

“So far around 80 associates have completed the programme with another group due to start shortly.

“These are challenging times economically but it’s proven that businesses which maintain the skills level of their staff are 2 ½ times more likely to maintain their competitive edge than those who don’t and recover quickest in the economic upturn.

“We are delighted that such an important employer in the area is leading from front and clearly demonstrating its commitment to training.”

Karen Gresty, of the Bank of America, said: “At Bank of America we are continually looking at new ways of enhancing the learning experience and professional development of our employees.

“Due to our partnership with West Cheshire and the NVQ initiative being so successful, not only are we expanding the NVQ offering, we are also investigating apprenticeships and professional qualifications strategies. 

“With many companies having to produce ‘more for less’ we must continue to invest in our existing work force enhancing existing skills and developing new ones.”