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EDF is fined £2m for poor service

Jul 24 2009

Energy regulator Ofgem is to fine EDF Energy Networks £2 million for poor customer service, the watchdog said.

The regulator said the firm had failed to offer connections quickly enough to households and businesses in more than 100 cases.

EDF distributes electricity to almost eight million customers in London and the East of England.

Sarah Harrison, Ofgem's managing director of corporate affairs, said: "Customers should not have to accept poor service in any part of the energy market."

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