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Npower fined £1.8m over mis-selling

Dec 22 2008

Npower is to be fined £1.8 million after it failed to take sufficient action to prevent mis-selling of contracts to customers.

Energy regulator Ofgem found that npower breached conditions of its supply licence by failing to take adequate steps following complaints from customers about visits by the company's doorstep salespeople.

Although npower had procedures in place to follow up complaints, company managers had not done enough to apply and improve them, allowing incidents of mis-selling to proceed unchecked, Ofgem ruled.

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