Chester Apple Mac store wins national customer service award

Jan 25 2010 Chester Chronicle

CHESTER’S Apple Mac store MCC has come out top in a national customer satisfaction survey.

Beating off competition from across the country, MCC’s Service Centre achieved 100% customer satisfaction in the survey and went on to win the Customer Service Award from Apple.

The survey, conducted by Apple’s Customer Services Department, aims to maintain outstanding standards of service across its extensive national network of Apple Premium Resellers.

Interviewing customers from all four MCC store locations in Liverpool, Warrington, Chester and Stoke-on-Trent, who have used MCC’s Service Centre, customers were asked to rate levels of service based on turnaround time, communication and quality of repair.

Head technician at MCC’s Service Centre, Richard Paige, said: “Everyone here is delighted to win this award.

“We pride ourselves on delivering outstanding customer service to all our customers and it’s fantastic to be nationally recognised by Apple.”